The First key to a successful hotel is handling hotel Registration

Make Sure you greet each guest upon arrival, so they establish a good perception of the hotel. It would be best to have an agent go to the guest to greet them upon entrance, rather than have someone greet them when they get to the front desk.

The Next Key is Room Selection

Make sure the room is pre-blocked from check-in list so that the available guest can get into available rooms

Guest Credit

Please make sure guest have credit before allowing them to book a stay. Swipe card at arrival to indicate credit availability

Guest Rooming

It is your job at the front desk to get guest to their assigned rooms with good directions

Guest Service

Guest service is key to every hotel because it makes the initial and lasting impressions on all guest. Because guest come in contact with with guest service workers more than managers.

Revenue

Revenue ensures that all money that is due by the guest are recorded. This is the first step in creating return guest

Night Audit

last but not last we have the night audit phase. Night audit is the final payment process, done on a nightly basis to ensure that guest are billed correctly